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Your terms and conditions of use Welcome to the terms and conditions of McKreddy & Windsor.We recommend that you read these conditions carefully before placing an order.By using our website and/or placing an order you agree to be bound by the terms and conditions as set out below. GENERAL No contract will commence between you and McKreddy & Windsor until McKreddy & Windsor accepts your order. Acceptance of the order will be by email or letter or by despatch of your order. McKreddy & Windsor shall not be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials used in this website. All rights, including copyright, intellectual rights on this website are owned or licensed to McKreddy & Windsor. Any use of this site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission of McKreddy & Windsor. To the fullest extent as permitted by law, McKreddy & Windsor is providing this website and its contents on an as is basis and makes no representations or warranties of any kind, expressed or implied, with respect to this website or the information, contents, materials or products included herein, but without limitations on warranties of merchantability and fitness for the particular purpose for which the products have been produced. All disclaimers and exclusions included in these terms and conditions shall be governed by and interpreted in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remainder provisions of this contract. RETURNS We do not accept returns where you have changed your mind except in certain circumstances. There is if the item is accepted for return a charge of 15% of the sale price (no postage will be refunded). The item must be returned in its unopened original packaging. You may under the Distance Seller Regulations be able on certain goods and in certain types of sale or auction, to cancel the sales contract within 7 days. Return postage is the sole responsability of the buyer. Goods that are faulty through manufacture.  We will in the first instance try to have the fault rectified locally. If this is not possible we will subject to availability replace the item. If the item cannot be repaired or replaced we will refund the full sale price of the item and all postage costs. Item not as describedEvery effort is made to ensure that the item being sold is as described, unfortunately on occasions mistakes are made, in this case the item can be returned for a full refund.  Return postage is the responsibility of the buyer. Delivery & DamageItem should be signed for as "UNCHECKED".In the event an item has been damaged in transit we must be notified within 24 hours of receipt of the item with a damage report and clear photographs so that a claim can be made against the carriers insurance. HEALTH & SAFETY We as a company take Health & Safety seriously and abide to the directives at all times. Manuals/Instructions and tools for constuction We do not provide manuals/instruction manuals or tools for any product or item that requires the purchaser to build/constuct put together an item.  In supplying a manual/intruction booklet/leaflet/manual/tools it implies we have a previous knowledge that you the buyer has the ability to build/construct the item you have purchased to a safe and fit level for use. We obviously do not have that knowledge and decline to give you a manual/instruction booklet/leaflet to construct/build the item you have purchased.  Professional help should be sought at all times to build/constuct items purchased that need building/constructing. Should you wish a manual/instruction booklet/leaflet etc these are readily available on-line. We have a number of manuals/guides available here www.mckreddy-windsor.co.uk/manuals.html. You should not assume that in buying a new item, that it has been setup and is ready to be used. It is SOLELY your responsibility to check the item and make sure that it is ready and safe for purpose. If you are unsure about any item please contact us and we will be please to help you. STAPLESWe remove all staples from packing boxes as a precaution replacing these with tape and glue or tape.  In the event we have missed a staple, due care and diligence should be taken to avoid personal damage to remove with care the staple before continuing to open the package/carton. ITEM CONDITION NEW The item is new and unused. An item that is new and unused can show some very minor marks ie where the item has been display model.  Every effort is made to ensure that any damage is listed in the details of the item NEW RETURNED The item has been returned by a customer.  It maybe missing part of its packaging or some parts. There maybe some very minor marks. USED The item has been used and has visible signs of use.  We do not sell as a rule used items but in the event of a used item being listed its full condition would be described. REFURBISHED